[Case Study] Leverage Intelligent Process Automation: 1300% ROI Delivers Increased CSAT and $7m in New Revenue Streams
How Bancolombia Leverage on Intelligent Process Automation to deliver 1300% ROI
By Automation Anywhere
Date: 3 August 2020
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America. Bancolombia needed to develop a virtual workforce that combined human, robotic, cognitive, and analytic capabilities to enhance banking customer experiences, automate repetitive tasks and increase efficiency across the board. The largest part of this challenge for Bancolombia was the transformation of the working methodology and coordination of human and robotic workers.
Find out how Automation Anywhere helps Bancolombia automates their operational processes and achieve 1300% ROI and $7m in new revenue streams.