Scholastic Customer Story
A Case Study by Esker
Scholastic, an American multinational publishing, education and media company was facing challenges to effectively streamline and maintain internal business processes like accounts payable (AP). Looking to centralise accounting and achieve global efficiency, the company set up a Shared Services Centre (SSC) in Kuala Lumpur, Malaysia. At the same time, it decided to automate its AP process to simplify and standardise invoice management and gain visibility over its end-to-end process.
Setting Up An SSC
While setting up the SSC, Scholastic implemented Esker’s Accounts Payable cloud solution and encouraged local teams to adopt the new process. Scholastic counted on Esker to help standardise AP processing without any disruption to business. ”Esker helped us get buy-in from our local entities. Teams were reassured by Esker’s user-friendly solution and confident that setting up an SSC was something achievable,” said Mariana Shaharudin, VP SSC.
Centralising & Standardising Ap Processing
The main challenge for Scholastic was to consolidate invoice processing for nine countries and 14 entities and put an end to inefficient and expensive manual handling (e.g., couriered hard copies, lost invoices in transit, different file formats, physical space for document archiving, etc.).
Thanks to centralised AP automation and seamless integration with the company’s NetSuite ERP system, all invoices from local finance teams are consolidated for the SSC team to process. They are also able to simplify and standardise processes with the local teams to ensure operational efficiencies.
“The primary objective for our SSC is seamless document flow as this is the most crucial step before processing invoices. Users are now able to easily retrieve all incoming invoices to process. Thanks to Esker, we’ve been able to achieve and build a successful SSC .” Mariana Shaharudin | VP SSC
Increasing Visibility With Customisable Dashboards
Scholastic’s AP process involves many people and in order to communicate, delegate and share information quickly, it was important to have visibility over the whole process. Esker’s customisable dashboards, featuring real-time KPIs and analytics, have simplified the global management of the SSC by enabling it to display, sort and coordinate the data collected.
Speeding Up The Approval Process
Once invoices are processed at the SSC, local finance managers outside the SSC must approve them. Thanks to enhanced process visibility, all information is made available to them, which facilitates internal communication and simplifies follow-up and review. “Having information readily available allows us to promote ownership within the team. We are also able solve any potential issues quicker,” said Mariana Shaharudin, VP SSC.
With high invoice volumes and limited resources locally and at the SSC, Scholastic must process invoices very quickly in order to avoid late payments. To help speed up the process, it was important for Scholastic to have local support in order to resolve any issues in a timely manner. “Esker’s support team is based in the same location as us which means we can reach them quickly,” said Terry Lim, Team Manager, Invoice Processing.
Transiting To A Remote Work
Esker’s cloud-based solution has allowed Scholastic to maintain business continuity while transitioning to a remote workforce. They are even looking to expand Esker to other parts of their department as well.
“There’s been no obvious change to how we work, apart from being in a different location. All our AP processes were already in place digitally, so we were able to successfully and seamlessly transitioned to remote working.” Terry Lim | Team Manager, Invoice Processing