By: Esker | 29 July 2021
Leading medical technology company, Siemens Healthineers, was looking to automate its highly manual order entry process to free up Customer Service Representatives (CSRs) from time-consuming, low-value tasks and facilitate order management, regardless of order type or format.
Siemens Healthineers Italy turned to Esker to automate, standardize and streamline its order management process, and ensure full compatibility with NSO.
Prior to Esker, only 8% of orders were automated. Today, Siemens Healthineers automates 85% of received orders, with 93% of order fields correctly identified by the solution.