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ManageEngine Positioned in the 2021 Gartner® Magic Quadrant™ for IT Service Management

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DigitalCFO Newsroom | 27 September 2021

Rajesh Ganesan, VP of product management at ManageEngine

ITSM Tool ServiceDesk Plus and UEM Solution Desktop Central Evaluated

ManageEngine, the enterprise IT management division of Zoho Corporation, has been named a Niche Player in the 2021 Gartner® Magic Quadrant™ for both IT Service Management (ITSM) and Unified Endpoint Management (UEM) Tools.

ManageEngine, which has been positioned in the Magic Quadrant for ITSM tools for the second consecutive year, was included alongside 10 other vendors. The company’s offering, ServiceDesk Plus, was evaluated based on its completeness of vision and its ability to execute. View a complimentary copy of the report at

“As a result of the pandemic, organizations are walking on a tightrope between balancing operational resilience and delivering a better employee experience,” said Rajesh Ganesan, VP of product management at ManageEngine. “The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”

ServiceDesk Plus was also recognized in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.

Recognition for ManageEngine’s UEM Tool, Desktop Central

The company was also acknowledged for its flagship UEM software, Desktop Central. The evaluation was based on its ability to execute and completeness of vision. ManageEngine was included in the Magic Quadrant alongside seven other vendors. The Gartner report for UEM tools can be viewed online at

“The need for a unified tool to manage and secure employees’ devices is at an all-time high as more and more organizations tackle a hybrid workforce fast-tracked into adoption by the pandemic,” said Mathivanan Venkatachalam, vice president of ManageEngine. “This recognition by Gartner validates our alignment with our customers’ requirements and our delivery of integrated device management and security.”

Desktop Central was also recognized in the 2021 Gartner Critical Capabilities for UEM Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 14 capabilities across four use cases that differentiate the UEM offerings from each of the eight vendors.

About ServiceDesk Plus

ServiceDesk Plus is the full-stack service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver, and support their business and IT services. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize service management and achieve high end-user satisfaction. To learn more about ServiceDesk Plus and its features, please visit

About Desktop Central

Desktop Central is a comprehensive UEM solution for managing and securing highly diversified device deployments, from servers, desktops, laptops, mobile phones and tablets to POS machines, OEMConfig devices and other IoT endpoints. It provides heterogeneous OS support; end-to-end life cycle management of devices, both traditional and modern; robust remote support; and endpoint security capabilities using a single agent and workflow. Available both on-premises and as a SaaS tool, Desktop Central is used by more than 17,000 enterprises globally and integrates with many third-party ITSM and IAM tools. For more information, visit

About ManageEngine

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit; follow the company blog and on LinkedInFacebook and Twitter.

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