Fatihah Ramzi, DigitalCFO Asia | 13 July 2022
Esker has a firm belief that a company should expand economically while also benefiting its entire ecosystem, society, and environment.
Customers, staff, and partners of Esker all share the firm belief that a company should expand economically while also benefiting its entire ecosystem, society, and environment. Esker refers to this as positive-sum growth. Esker wants to minimize their environmental impact in order to help safeguard the environment.
Esker promises to conduct all of its operations ethically and responsibly, from governance to supply chain. They want to foster a collaborative workplace atmosphere and a management style that values inclusion and diversity. Esker also hopes to increase client happiness and trust by offering cutting-edge solutions on a solid foundation.
“Our innovative and responsible solutions have a positive impact on society and the people within it and enable our customers to improve their own ESG performance,” says Jean-Michel Bérard, CEO of Esker.
Mitigating Environmental Impact
A new study finding, news item, or environmental calamity almost every day adds to the mounting body of evidence that the world is in serious trouble. Experts have cautioned that inaction might lead to social and economic catastrophes such as alarmingly high levels of hunger throughout the world, problems associated with mass migration, the collapse of international financial markets, and others. Business executives are reevaluating the goals and priorities of their companies in light of this.
Due to this, Esker continually works to minimize its influence on the environment and proactively calculates its carbon footprint. Their Lyon headquarters and postal manufacturing plant both have ISO14001:2015 certification as of 2019 and 2020, respectively. Esker is also devoted to implementing a “Green IT” strategy. To achieve this, they train their development teams on how to optimize workflows and select data center vendors who have a strong focus on environmental protection, such Microsoft Azure.
Promoting Ethical & Responsible Governance
The term “governance” especially refers to the system of regulations, checks, policies, and resolutions established to direct company action. Important stakeholders who indirectly influence governance include proxy advisors and stockholders. The board of directors is crucial to governance, and its decisions can have a significant impact on how much stock is worth.
The term “governance” especially refers to the system of regulations, checks, policies, and resolutions established to direct company action. Important stakeholders who indirectly influence governance include proxy advisors and stockholders. The board of directors is crucial to governance, and its decisions can have a significant impact on how much stock is worth.
Esker incorporates financial and non-financial best practices into company governance in addition to adhering to laws and regulations, particularly through the use of an internal code of conduct. Esker adheres to the Middlenext governance code, and its Supervisory Board supports gender balance and is completely autonomous.
Empowering Employees
From a new hire’s initial steps through their Esker career, Esker is devoted to a caring and dedicated corporate culture that encourages diversity and inclusion. Their objective is to promote workplace wellness, as evidenced by their low staff turnover (9%) and high recommendation rate (90 percent ).
One of the most crucial qualities a leader can have is empathy. According to a Businesssolver survey, 93 percent of employees say they are more likely to stay with an empathic employer, and 91 percent of CEOs think empathy is directly related to a company’s financial performance. Additionally, the top leadership skill according to DDI, a global consulting business, is empathy.
Put yourself into an employees’ shoes and try to understand their point of view regarding their role and contributions in the workplace. By taking their perspectives into account, companies can become a more emotionally intelligent leader and make their team members feel like they’re understood and valued.
Focusing On Customers
Customers today have greater expectations than ever before, and they are scrutinizing businesses more closely. They are contrasting their interactions with any brand to brands that are able to deliver simple, quick, and tailored interactions. And these customer-centred companies are the ones who profit from increased loyalty and competitive advantage.
The importance of putting the needs of the customer first has never been greater, with 89% of businesses basing their competition primarily on that factor. However, there is still a discrepancy between the number of businesses that claim to be customer-focused and the number of clients who concur.
Customers of Esker’s are the company’s lifeblood, and they rely on it to lead them down a successful path. In order to ensure that clients can benefit the most from Esker’s solutions, Esker also has a dedicated Customer Experience team and a cloud platform that is available 24/7 and complies with the highest security standards.
Esker is currently prioritising an ESG management, stewardship and strategy continuum. The company will continue developing and deploying its ESG strategy which they believe will significantly increase their impact towards a greener footprint as well as their ability and readiness to report out publicly as a sustainable business. This can be seen by how they are mitigating against risk and maximizing opportunity across their business operations.
