FICO, a global powerhouse in advanced analytics software, is making waves in the Indonesian financial landscape with the official launch of its cutting-edge cloud-based platform. This move represents FICO’s unwavering commitment to Indonesia, marking over a decade of delivering sophisticated on-premises and hosted solutions to the market. The FICO® Platform is set to revolutionise the business landscape by offering the latest in advanced analytics and artificial intelligence capabilities, fostering growth, strengthening customer connections, and enabling enterprise transformation.
Dattu Kompella, Managing Director in Asia for FICO, expressed his enthusiasm for this milestone, stating, “Banks, financial services institutions, insurance companies, telcos, utilities, and many other businesses in Indonesia will be able to harness a platform of proven and patented tools and technologies to make data-driven decisions with the utmost confidence.”
“In Indonesia’s dynamic business landscape, we acknowledge the tremendous potential,” Kompella added. “With FICO Platform, local businesses can unlock invaluable insights, optimise operations, drive impactful commercial outcomes, strengthen customer connections, move at digital pace to remain competitive, and fuel growth—reflecting the success achieved by our customers across the region and around the world.”
FICO® Platform offers several key benefits to banks and financial services institutions in Indonesia:
Powering Customer Connections: FICO Platform empowers business leaders to tap into their market knowledge and customer insights, enabling smarter choices, broader collaboration, and faster learning cycles to create stronger connections with customers.
Enabling Enterprise Transformation: FICO Platform enables organisations to optimise productivity and output through seamless collaboration between diverse roles and skill sets. Intuitive feedback loops drive high-performance through continuous learning.
Driving Strategic Business Outcomes: Ensuring alignment between IT projects and management KPIs is critical to delivering successfully on business goals. FICO Platform allows management to translate strategy into operations, significantly boosting effectiveness.
Rapid Time-to-Value: Banks can get projects up and running quickly, as the installation process is measured in weeks rather than the traditional 12-month timeline of on-premises solutions.
FICO® Platform is currently gaining significant momentum in the financial services sector. Many of the world’s leading and most innovative banks are choosing it as the core of their digital transformation efforts. Notable organisations in the Asia Pacific region, such as ANZ, AGL, Trust Bank, and many more, have achieved outstanding business results with FICO Platform.
“FICO has achieved 14 consecutive quarters of year-over-year growth exceeding 40 percent for FICO Platform,” added Kompella. “This success is attributed to our intensely customer-focused innovation, differentiating us in the industry as recognized by key industry analysts.”
FICO was recently recognized as a leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2023, emphasising the importance of customer experience in today’s financial landscape.
According to a recent Forrester Consulting study commissioned by FICO, known as the ‘Current State of Advanced Analytics Adoption’ study, improving the customer experience is the top priority for three out of four industry decision-makers in Indonesia. The study also revealed that financial services firms that have implemented or are expanding the use of advanced analytic technologies are more likely to experience increased customer acquisition, improved profitability, and enhanced compliance.
Kompella highlighted Indonesia’s thriving banking and financial services sector, stating, “There is a race to be a leader in customer experience because lenders can see the clear business benefits that come from successfully operationalizing artificial intelligence, decision automation, and business outcome simulation.”
Indonesia’s Superbank selects FICO® Platform
Superbank, a new bank backed by Grab, Emtek, and Singtel, has chosen FICO Platform to enhance its digital services and expand its range of offerings, starting with a seamless onboarding process. Superbank aims to utilise its vast data, technology, and network resources to cater to the underbanked population of the country by providing simple, transparent, and flexible financial products.
Sukiwan, Chief Business Officer of Superbank, expressed their excitement, stating, “By leveraging the near-instant decisioning power of FICO Platform, we will be equipped with the agility needed to operate once we complete our transformation into a bank with digital-based services. The rapid time to value offered by the platform will allow us to quickly deliver innovative financial products and services to our customers, ensuring we stay ahead in this fast-paced digital landscape.”
Security, Speed, and Scalability
FICO® Platform operates on Amazon Web Services (AWS) and boasts a multitude of features that set it apart from competitors. Security is prioritised with advanced encryption protocols and stringent access controls, ensuring the utmost protection of sensitive data. The platform’s cutting-edge cloud infrastructure facilitates lightning-fast processing and analysis of vast data volumes, empowering businesses to make real-time decisions. With its scalable architecture and powerful computing capabilities, the FICO Platform ensures that enterprises can leverage the full potential of artificial intelligence and advanced analytics to stay ahead in an increasingly competitive market.
“FICO Platform is all about helping businesses succeed and making a positive impact on both the organisation and its customers,” emphasised Kompella. “At FICO, we’re proud to bring applied intelligence to the Indonesian market to drive real value and meaningful outcomes.”
For more information about the FICO® Platform in Indonesia, visit here.