Sunway Group, Malaysia’s premier conglomerate, has chosen Rimini ONE™ to enhance software support and capabilities, optimize IT expenditures, and reallocate resources towards strategic digital transformation initiatives.
The suite is part of the software support and managed services under Rimini Street Inc., a leader in comprehensive enterprise software support and services and a top third-party support provider for Oracle and SAP software, as well as a Salesforce and AWS partner.
Kevin Khoo, Chief Information Officer of Sunway, shared, “Rimini Street has enabled our acceleration in digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able to support us.”
Sunway Discovers a Trusted IT Partner and Growth Enabler in Rimini Street
In the early 2000s, Sunway selected JD Edwards as its core ERP system, implementing it across all 13 businesses within the conglomerate, which includes sectors such as construction, property, healthcare, leisure, hospitality, and REITs.
JD Edwards allowed Sunway to easily customize to meet their business needs, integrating best practices into the system and establishing a center of excellence capable of handling JD Edwards implementation customizations independently. However, software upgrades were costly—not just in monetary terms, but also due to the associated downtime and the resources required for implementation, testing, and post-upgrade support.
Another challenge for Khoo and his team was obtaining support from Oracle during critical issues. Khoo recalled that Sunway was dealing with urgent problems, but they could only wait. Oracle typically do not support customizations, and they would start questioning whether the issue was within their scope or something we needed to handle ourselves.
After consulting with many Rimini Street clients and hearing “nothing short of amazing comments,” Khoo initially opted for Rimini Support, and later added Rimini Manage after experiencing the value and success of the former.
Expanding Partnership Fosters Talent Retention and Innovation
In addition to the operational benefits, Khoo has enhanced talent retention by focusing on skills development. Recognizing the high turnover in the IT space, he understood the importance of investing in his team’s growth. After Rimini Street was introduced, his team grew and they now have more resources focused on strategic initiatives for digital transformation.
This positive experience with Rimini Street led Sunway Group to become a Rimini One™ client, solidifying a relationship based on trust, efficiency, and a shared vision. Rimini One combines the strengths of Rimini Support and Rimini Manage™ services, offering a competitive, predictable, and optimized cost structure.
Under Rimini ONE, Sunway Group reduces vendor management and improves overall operational efficiency by working with a single trusted provider. This allows them to optimize their IT ecosystem while empowering the IT team to focus on integrating AI and other technologies into a seamless customer journey.
Since partnering with Rimini Street, Sunway has benefited from:
- Direct access to a named, dedicated Primary Support Engineer (PSE) backed by the expertise of hundreds of engineers globally.
- Expert support and management of its software, including support for customizations at no additional cost.
- Guaranteed 15 additional years of stable, reliable, and compliant ERP investment.
- Savings of 50% on annual support fees and up to 90% on total support costs.
“The cost savings from Rimini Street have given us the opportunity to invest in innovation, especially AI. Every dollar we’ve saved has been reinvested to strategic technology adoption that aligns with our key business goals. Without Rimini, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.” Kevin Khoo, Chief Information Officer of Sunway
Learn more about Sunway Group’s journey of innovation in partnership with Rimini Street here.
