Case Studies

Givaudan Automates Order Management and Accounts Payable Globally with Esker


DigitalCFO Newsroom | 9 February 2022

Global leader in flavor and fragrance manufacturing drives growth and expansion plans with comprehensive digital transformation

Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that Givaudan, the world’s leading manufacturer of flavors and fragrances for the taste and wellbeing and fragrance and beauty markets, has selected Esker to automate its accounts payable (AP) and order management activities. Several years ago, during the design of the Givaudan Business Solution journey, Givaudan decided to implement Esker’s cloud-based solutions globally. 

Givaudan sought an automation solution that could meet its current needs and scale alongside its growing portfolio, as it continues the journey to becoming a Certified B Corporation. These are businesses that meet the highest standards of verified social and environmental performance. Givaudan initially engaged Esker to address order entry inefficiencies, and after seeing a positive improvement on order processing time, the company also looked to Esker for its AP needs. By eliminating the need for manual data entry through automation, Esker’s solutions will support Givaudan in improving operational efficiency while allowing staff to focus on building and nurturing customer relationships. 

“Adopting best-in-class technology is paramount in driving our forward-thinking methodology and providing an unmatched customer experience, which is the foundation of everything we do at Givaudan,” said Jan-Willem Scheele, Solution Expert, Customer Care and Demand Planning Service Manager at Givaudan. “Even in today’s unique circumstances, and with newly distributed and remote workforces, our standard for quality work and quick turnaround is unwavering. We look to Esker as a trusted provider to improve and scale our operations with its turnkey and reliable solutions.”

Givaudan is currently rolling out Esker’s AI-driven Accounts Payable and Order Management solutions to its teams worldwide. With shared services centers in Kuala Lumpur, Buenos Aires and Budapest, Givaudan is continually growing and needed to maximise its capabilities on a global scale. 

Automating Order Management 

Givaudan receives 60 000 orders every month and, before implementing Esker’s AI-driven solution, each order requires several manual changes and selections. Now, Givaudan’s customer care team improves on processing orders without manual intervention every week.  In some regions already up to 20% of the orders are without manual intervention. This has allowed the company to reduce bottlenecks and time-consuming tasks, which in turn improves speed and ensures the quality of order processing—without increasing headcount as Givaudan grows. 

Automating AP 

To further propel its growth and value, Givaudan turned to Esker to support its AP overhaul. Although SAP® offered Givaudan a highly customised solution, the process behind invoice data entry was still highly manual. Integrating Esker’s intelligent invoice capture with SAP plays a pivotal role in meeting Givaudan’s evolving needs, by providing substantial time-savings.  

“Givaudan at heart is a manufacturing company, and given the nuances of handling raw materials, we required a solution that supported the needs of our purchasing channel from end to end,” said Marton Nagy, Global Solution Expert Procure-to-Pay at Givaudan. “On average, we’re processing 2,300 to 2,500 invoices every day across the globe, and the benefits of deploying Esker’s solutions is already clear. Their team took the time to fully understand our needs, quickly outlined how to most effectively improve our AP processes and helped us deploy a new system that serves to simplify our team members’ jobs—so they can concentrate on the aspects of their roles that require human creativity and care.”  

Through AP automation, the company is empowering its accounts payable team members to invest in providing more of the unrivaled customer service for which Givaudan is known.  

“Our goal for automation is not to make our people redundant, but to make them more valuable,” continued Nagy. “We need our employees to be creative, to think, to make sure we go further than where we are today. Automating the tedious, repetitive tasks lets them use their time for more valuable purposes.”

Leveraging Automation Through Change

Givaudan started down the path to automation and the “Esker Touchless Journey” well ahead of the  COVID-19 pandemic, yet its embrace of process automation helped it adapt smoothly to the new way of working. Givaudan attributes a key part of its success during the pandemic – and its ability to adapt to future radical changes in the global business environment – to the implementation process and working closely with the Esker team.

Askrindo Indonesia Selects FSS Smart Recon to Transform Reconciliation Operations


DigitalCFO Asia Newsroom | 30 August 2021

Rachmad Hidayat

Senior VP, Division Head of IT, Askrindo

FSS Technologies Singapore Pte Ltd., a globally leading provider of integrated payment products and a payments processor, today announced Askrindo, a market leader in Indonesia’s general insurance industry, has implemented its Smart Recon solution to modernize and maximize the efficiency of its reconciliation operations. Established in 1971, Askrindo, member of Holding Indonesia Financial Group or IFG, is a rapidly growing insurance services provider, catering to the insurance needs of medium and the small enterprise segment to support Indonesia’s economic development.

To support its rapidly growing operations, Askrindo needed to automate time-consuming, manual spreadsheet-based reconciliation processes, which create challenges around efficiency, accuracy, and control. Designed to process complex and large volume of payments, claims and settlement data, FSS Smart Recon automates core workflows encompassing data extraction, enrichment and reconciliation, exception management and settlement. The advanced workflow automation significantly reduces time to close daily and period-end reconciliation activities, provides greater control over reconciliation processes, and improves regulatory compliance. This frees resources to focus on value adding tasks such as strengthening customer service.

Rachmad Hidayat – Senior Vice President Division Head of IT at Askrindo, commented; “It was important for us to select the right technology platform on our digitalization journey that could meet current needs whilst providing us the flexibility to add more use cases for supporting future expansion. We were impressed by FSS’s extensive experience, innovation, and depth in deploying reconciliation solutions for a wide customer base, strong local presence, and support in the Indonesian market. With FSS Smart Recon we are building an agile back-office that helps us optimize reconciliation cycles, reduce errors, and lower operational risk exposure.”  

Speaking on the partnership Krishnan Srinivasan COO, FSS PayTech stated; “Askrindo is the latest addition in our growing base of reconciliation customers in the APAC region. Askrindo needed an experienced partner to address reconciliation challenges and we are excited to work with Askrindo to deliver a modern, web-based reconciliation framework, that would help unlock new operating efficiencies, reduce risk and ensure high levels of compliance. 

FSS has partnered with Berca, one of the largest IT companies in Indonesia, to offer on-the-ground technical support to Askrindo for proactive service management and quick resolution of issues. For Askrindo, it rationalizes costs and eliminates rational overheads associated with running the day-to-day services. 

FSS provides a full set of reconciliation capabilities to help Askrindo meet its business objectives for improved efficiency, transparency, and control over the financial close process. FSS Smart Recon automates the entire reconciliation process from premium, claims, inter-system, and intercompany reconciliation as well as Bordeaux reconciliation. It integrates both transaction- and balance-level data from claims acquisition and matching through period-end premium approvals and reviews. The solution is data-agnostic and greatly increases reconciliation set-up speeds while reducing exceptions and manual interventions, freeing staff for value-added tasks.

FSS Smart Recon can match millions of transactions between multiple systems within few minutes, seamlessly accommodating growth in transaction volumes The solution has been benchmarked to process 1-Billion transaction records in an hour. 

PT Visionet Internasional (OVO) Selects Oracle Cloud ERP to Support Accelerated Expansion


Indonesia’s largest digital payments platform moves core financial systems to the cloud

Qinthara Fasya | 11 August 2021

Sharly Rungkat, Chief Financial Officer, OVO

PT Visionet Internasional (OVO) has selected Oracle Fusion Cloud Enterprise Resource Planning (ERP) to support its mission to drive financial inclusion in Indonesia. With Oracle Cloud ERP, OVO can streamline integration of its core financial systems with its customer-facing application, providing OVO with visibility across finance, procurement and reconciliation processes.

As the world continues the fight against COVID-19 and the idea of a digital economy becomes a necessity with lockdowns and social distancing measures becoming the norm, OVO’s mission to drive financial inclusion in Indonesia through digital payments becomes even more important. The shift to Oracle Cloud ERP will provide us with a more holistic view of our financials, enabling us the scalability and flexibility to make data-driven decisions around growth and innovation.

Sharly Rungkat, Chief Financial Officer, OVO

OVO, Indonesia’s only fintech unicorn and the leading digital payments platform in Indonesia, is available on 115 million devices nationwide. Since OVO’s establishment in 2017, the company has developed a reputation for agile execution, underpinned by a robust framework of checks and balances. As OVO continues to add new businesses, expand and accelerate in transaction volumes, more robust reporting and forecasting have become increasingly important. To support its continued growth, OVO made the decision to move its financials to Oracle Cloud ERP.

“After looking at several tech partners to upgrade our financial systems, we chose Oracle Cloud ERP for its secure and scalable applications that align with international accounting standards. The shift to the Cloud will allow us to create a seamless, end-to-end process across our financial operations, and increase synergies between our back-office and customer-facing operations with real-time insights,” said OVO CFO Sharly Rungkat.

Oracle Cloud ERP is designed to help organizations increase productivity, lower costs, and improve controls. With Oracle Cloud ERP, OVO can gain a more complete view of its finances and operations, empowering the company to quickly respond to changes in the market, and serve its users better.

“As a digital native, OVO understands the importance of a unified business platform and staying ahead of the curve through constant innovation. With Oracle Cloud ERP, OVO can leverage the most advanced technology in the cloud, with a complete view of their financials to help drive business growth. Together, Oracle and OVO can enable the company’s mission to drive financial inclusion in Indonesia,” said Iman Muhammad, head of applications, Oracle Indonesia.

About OVO

OVO is the leading digital payment, rewards and financial services platform in Indonesia. OVO is present on 115 million devices and can be used to access payments, transfers, top up, and withdrawals, as well as asset and investment management. OVO is accepted in more than 426 cities in Indonesia and we are committed to building the largest financial payment and technology company in Indonesia.

About Oracle

Oracle offers suites of integrated applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at

Achieving End-to-end Ap Efficiency & Streamlined Processes About Scholastic In Shared Services Centre


Scholastic Customer Story

A Case Study by Esker

Photo from LinkedIn

Scholastic, an American multinational publishing, education and media company was facing challenges to effectively streamline and maintain internal business processes like accounts payable (AP). Looking to centralise accounting and achieve global efficiency, the company set up a Shared Services Centre (SSC) in Kuala Lumpur, Malaysia. At the same time, it decided to automate its AP process to simplify and standardise invoice management and gain visibility over its end-to-end process.

Setting Up An SSC

While setting up the SSC, Scholastic implemented Esker’s Accounts Payable cloud solution and encouraged local teams to adopt the new process. Scholastic counted on Esker to help standardise AP processing without any disruption to business. ”Esker helped us get buy-in from our local entities. Teams were reassured by Esker’s user-friendly solution and confident that setting up an SSC was something achievable,” said Mariana Shaharudin, VP SSC.

Centralising & Standardising Ap Processing

The main challenge for Scholastic was to consolidate invoice processing for nine countries and 14 entities and put an end to inefficient and expensive manual handling (e.g., couriered hard copies, lost invoices in transit, different file formats, physical space for document archiving, etc.).

Thanks to centralised AP automation and seamless integration with the company’s NetSuite ERP system, all invoices from local finance teams are consolidated for the SSC team to process. They are also able to simplify and standardise processes with the local teams to ensure operational efficiencies.

“The primary objective for our SSC is seamless document flow as this is the most crucial step before processing invoices. Users are now able to easily retrieve all incoming invoices to process. Thanks to Esker, we’ve been able to achieve and build a successful SSC .” Mariana Shaharudin | VP SSC

Increasing Visibility With Customisable Dashboards

Scholastic’s AP process involves many people and in order to communicate, delegate and share information quickly, it was important to have visibility over the whole process. Esker’s customisable dashboards, featuring real-time KPIs and analytics, have simplified the global management of the SSC by enabling it to display, sort and coordinate the data collected.

Speeding Up The Approval Process

Once invoices are processed at the SSC, local finance managers outside the SSC must approve them. Thanks to enhanced process visibility, all information is made available to them, which facilitates internal communication and simplifies follow-up and review. “Having information readily available allows us to promote ownership within the team. We are also able solve any potential issues quicker,” said Mariana Shaharudin, VP SSC.

Local Support

With high invoice volumes and limited resources locally and at the SSC, Scholastic must process invoices very quickly in order to avoid late payments. To help speed up the process, it was important for Scholastic to have local support in order to resolve any issues in a timely manner. “Esker’s support team is based in the same location as us which means we can reach them quickly,” said Terry Lim, Team Manager, Invoice Processing.

Transiting To A Remote Work

Esker’s cloud-based solution has allowed Scholastic to maintain business continuity while transitioning to a remote workforce. They are even looking to expand Esker to other parts of their department as well.

“There’s been no obvious change to how we work, apart from being in a different location. All our AP processes were already in place digitally, so we were able to successfully and seamlessly transitioned to remote working.” Terry Lim | Team Manager, Invoice Processing

Hankook Tire Switches to Rimini Street Support for its SAP Applications 


Leading global tire company plans to leverage costs and resources saved from switching to third-party support to help improve operations with AI and digital sensor technology. 

By: DigitalCFO Newsroom | 7 April 2021

Photo by Obi Onyeador on Unsplash

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced leading global tire company Hankook Tire has switched to Rimini Street Support for its SAP ECC 6.0 applications. Hankook Tire reduced its annual maintenance fees by 50% with Rimini Street Support. With the efficiencies gained from switching, the company plans to focus its resources on developing innovative technology capabilities, including artificial intelligence and digital sensors. 

Receive Ultra-Responsive ERP Support and Optimize IT Costs 

Founded in 1941, Hankook Tire was the first automobile tire company in Korea and has grown to be a market leader in tire manufacturing worldwide. Currently operating in over 180 countries, Hankook Tire has eight production sites and five R&D centers worldwide, with over 20,000 employees. The company’s CIO began to explore third-party support to address the need for more technical enterprise software expertise and support services for its heavily customized SAP ECC 6.0 applications. After learning about Rimini Street’s quality of support, Hankook Tire decided to switch support providers to benefit from the Company’s high-value, ultra-responsive SAP support.  

“Keeping our business performing efficiently and at its highest level is very important to us. The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core,” said Seyul Ryu, chief digital and information officer, Hankook Tire. “After learning about Rimini Street’s global availability and expert engineer support, we decided to switch our mission-critical ERP application support to Rimini Street to gain efficiencies and free up resources to focus on maximizing manufacturing operations.”  

Expert Engineers Available 24/7 Worldwide 

Hankook Tire, along with all Rimini Street clients, is assigned a Primary Support Engineer, backed by a team of functional and technical experts, who have an average of more than 15 years’ experience in the client’s software system. All clients also benefit from the Company’s industry-leading service level agreements of 10-minute response times for critical Priority 1 cases and 15-minute response time for Priority 2 issues.  

“Most manufacturing companies, including Hankook Tire, are focusing on pursuing innovations in this demanding economic environment. Rimini Street enables these companies to take back the control of their IT roadmap, find efficiencies and free up funds to invest in innovation aligned with its business to drive competitive advantage and growth,” said Hyungwook “Kevin” Kim, regional general manager, Korea, Rimini Street. “Rimini Street has helped more than 4,000 clients worldwide gain peace of mind by providing a team of expert engineers available 24/7 with a 10-minute response time for critical issues, as well as providing the technical and functional advice to maximize their existing software investment.”