SINGAPORE, 13 February 2025 – Workday, Inc. (NASDAQ: WDAY), a leading AI platform for managing people and finances, has announced the launch of its Workday Agent System of Record. This new system is designed to help organisations centrally manage AI agents from Workday and third-party providers, ensuring governance, security, and operational efficiency.
As enterprises increasingly integrate AI into workforce management, challenges such as deployment, security, compliance, cost management, and optimisation have emerged. Without a unified system, businesses risk fragmented operations and inefficiencies. Workday’s Agent System of Record addresses these concerns by providing a structured approach to managing AI agents alongside human employees and contingent workers.
A New Era of Workforce Management
“The workforce of the future will include both humans and AI agents, and businesses that don’t learn to manage this incredibly complex reality will fall quickly behind,” said Aneel Bhusri, co-founder and executive chair, Workday. “We believe no company in the world is better positioned than Workday to usher in this new era of workforce management in a trusted, ethical way. Our deep understanding of human skills and roles naturally extends to managing digital labour.”
With Workday’s expertise in human capital management, the Agent System of Record will empower companies to:
- Manage AI agents from a single platform – Eliminate silos and simplify AI deployment across business functions.
- Enhance governance and compliance – Ensure AI adoption meets security and regulatory requirements.
- Optimise costs and performance – Gain visibility into AI agent usage and return on investment.
“At Workday, we believe that humans and agents should peacefully coexist in a way that amplifies human performance,” said Carl Eschenbach, CEO, Workday. “As the system of record for more than 10,500 organisations around the world, there is no one better than Workday to manage every part of the workforce – employees, contingent workers, and agents – on our trusted platform.”
New AI Agents for Business Functions
Alongside its Agent System of Record, Workday is launching a new generation of AI-driven role-based agents that go beyond simple task automation. These agents are designed with configurable skills, allowing them to operate autonomously and support various business processes, including:
- Contracts Agent – Analyses enterprise contracts to surface obligations and risks.
- Payroll Agent – Detects and corrects payroll inconsistencies, ensuring compliance.
- Financial Auditing Agent – Supports audits by connecting documents and transactions.
- Policy Agent – Reads corporate policies and proactively informs employees
AI Marketplace and Industry Collaboration
To further streamline AI adoption, Workday will feature AI agents from its partners and customers in the Workday Marketplace, allowing businesses to discover and deploy AI solutions tailored to their needs.
Industry leaders have expressed their support for Workday’s Agent System of Record, highlighting its potential impact on digital workforce management.
“More and more business leaders are deploying agents in their organisations and considering how digital labour can help them scale,” said Adam Evans, EVP and GM, Salesforce AI. “Workday is making it easy to incorporate and manage AI agents right alongside human workforces to augment employee bases with always-on digital labour.”
Swami Sivasubramanian, VP of Data and AI at AWS, added, “With Workday’s Agent System of Record, organisations will be much better positioned to ethically manage all these agents. We’re excited to collaborate with Workday to reshape the future of work through agentic AI.”
Shaping the Future of Workforce Management
Workday’s latest innovations align with the growing demand for AI-driven workforce solutions. According to industry research, 60% of enterprises struggle with AI deployment, security, and cost management—highlighting the urgent need for a structured AI governance system.
The Workday Agent System of Record and new AI agents are currently in development and are expected to launch later this year.
